Co-op Service Desk

Our amazingly dedicated Co-op service desk reps provide a lot of service everyday. They answer questions, provide information, and generally serve everyone who enters the store—shoppers, members, and other employees. They answer the phone—five incoming lines—with a cheery greeting and answer hundreds of member and shopper questions daily. See our FAQs for some questions commonly answered by our service desk staff.

Our Co-op service desk reps are available during Co-op hours—from 8 am to 9 pm everyday with an answer and a smile. Below are some things you can get, learn, or buy at the Co-op service desk. They also handle many special, unique, or once-a-year events and services. Stop by and say hello the next time you're in the store.

You can find…
• Where products are located in the store
• Whether we carry an item
• General information about any product we carry
• A good listener for your concern or complaint about anything in the Co-op (In fact, it's best to talk to them first before posing a question on the comment/request page online)
• Our library of more than 20 books on environmental and other topics
• Reference information on nutrition and products such as grains, whole foods, allergies, and food additives
• The name of, for example, bulk spice #46—if you have a bag with an unrecognizable herb, a bin number, and you forgot what you bought
• An article that appeared in a previous Co-op newsletter
• The location of other co-ops around the country (When you're planning a road trip, check out co-ops along your route)
• The Board of Directors' policy manual
• Information about current Co-op job openings (Job descriptions and applications are available for all open positions).

You can pick up…
• Allergy info packets with nutritional info
• A list of items checked for duty when crossing the Canadian border
• Items that you may have lost in the store (After three months, we donate unclaimed items to a local charity).

You can buy…
• Regular bus passes for Whatcom Transit
• $10 or $25 Co-op gift certificates
• Scrip certificates
• The 4th Corner Connector coupon book from Sustainable Connections
• Postage stamps
• Products by special order
• Refunds for items you're returning
• Tickets for many community arts events (Allied Arts, Crossroad Productions, iDiOM Theatre, and Western's Performing Arts Center all make tickets available through the Co-op).

You can sign up for…
• Membership in the Co-op
• Healthy Connection classes
• An ad in the monthly Co-op newsletter
• Dates to set up an information table for your group or organization
• An informative guided tour of the Co-op by a knowledgeable volunteer
• A tour of natural food products in the Co-op by a nutritionist.